Privacy Policy

1. Who We Are

ModBox provides vinyl decals, web design and print services from Kendal, Cumbria. Our contact details:

ModBox
Unit 2, Mintsfeet Rd S, Kendal LA9 6ND
Email: hello@mod-box.co.uk
Phone: 01539 232991

2. Data We Collect

When you contact us via our website form or by email/phone, we may collect:

• Contact form submissions: name, email address, phone number, service interest, message content and preferred contact method.
• Enquiries and quotes: any details you provide when requesting quotes or discussing projects.

3. Why We Collect It

We use your data to:

• Respond to your enquiries and provide quotes.
• Fulfil orders and deliver our services (vinyl, web design, print).
• Contact you regarding projects you have requested.
• Improve our services and customer experience.

4. Legal Basis

We process your data on the basis of:

• Legitimate interest – to respond to enquiries and provide our services.
• Contract – where you have asked us to provide a quote or deliver work.
• Consent – where you have agreed to our privacy policy (e.g. via the contact form checkbox).

5. Retention

We keep enquiry and project data for as long as necessary to complete the work and for a reasonable period afterwards (typically up to 6 years for accounting and legal purposes). After that, we securely delete or anonymise the data.

6. Sharing Your Data

We do not sell your data. We may share it only where necessary, for example with payment processors or delivery services, or when required by law.

7. Your Rights

Under UK GDPR you have the right to:

• Access – request a copy of the data we hold about you.
• Rectification – ask us to correct inaccurate data.
• Erasure – request deletion of your data in certain circumstances.
• Restrict processing – limit how we use your data.
• Object – object to processing based on legitimate interests.
• Data portability – receive your data in a structured, machine-readable format.

To exercise these rights, contact us at hello@mod-box.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).

8. Cookies and Tracking

Our website uses minimal cookies. We show a cookie banner on first visit so you can choose whether to accept analytics (Google Analytics). We only load Google Analytics if you accept. Essential cookies for basic functionality may be used. We do not use third-party advertising or tracking cookies without your consent. You can change your preference at any time via the "Cookie preferences" link in the footer.

9. Changes

We may update this policy from time to time. The latest version will always be on this page. Last updated: February 2025.

10. Contact

For privacy-related questions, contact us at hello@mod-box.co.uk or call 01539 232991.